Pet Emergency Guide
Luxembourg & Border Regions
Fast contacts and verified info for pet owners.
This guide was created to help you act fast when it matters most. You’ll find verified emergency contacts and services, cross-border options, poison control info, wildlife help, and what to do in urgent situations. Save it. Share it. Stay prepared.
Table of Contents
1. How to Use This Guide
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Read through it now so you’re familiar before an emergency happens.
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Save it on your phone, print it, or bookmark the link.
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Share it with fellow pet parents in Luxembourg, your pet sitter and family members.
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Use the links to directly call, open the address on Google Maps or go to the website.
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Use the table of contents to locate what you need quickly.
2. Overview of Services per Country (desktop only)
🇱🇺 Luxembourg – Emergency Vets & Services
Type | Name | Address | Phone | Appointment Needed? |
|---|---|---|---|---|
Emergency Clinic | Déiereklinik Um Krakelshaff (Bettembourg) | ✅ Yes – must call first | ||
Emergency Clinic | Clinique vétérinaire de Bereldange | ❌ No – walk-ins allowed | ||
Emergency Home Visit | SOS Vet Luxembourg | – | ✅ Yes – call before they come | |
On-Call Vets | Collège Vétérinaire de Luxembourg | Check website | ✅ Yes – check daily updates | |
Wildlife (injured animal) | Centre de soins pour la faune sauvage | ❌ Not needed for drop-off but call before for advice | ||
Vet offering emergency care during specific slots | Cabinet Vétérinaire des Cerisiers (Sat: 14-18h + Sun: 8-18h) | ✅ Yes – must call first. Emergencies ONLY on Saturdays (14-18h) + Sundays (8-18h) |
🇫🇷 France (Thionville Region)
Type | Name | Address | Phone | Appointment Needed? |
|---|---|---|---|---|
Emergency Clinic | Clinique vétérinaire Alvetia | ✅ Yes – must call before arriving | ||
Poison Control | CNITV | – | Call only | |
Poison Control | CAPAE-Ouest | – | Call only |
🇩🇪 Germany (Trier Region)
Type | Name | Address | Phone | Appointment Needed? |
|---|---|---|---|---|
Emergency Clinic | AniCura Tierklinik Trier | ✅ Yes – call before coming |
🇧🇪 Belgium (Arlon Region)
Type | Name | Address | Phone | Appointment Needed? |
|---|---|---|---|---|
Emergency Home Visits | SOS Vet Luxembourg | ✅ Yes – call before they come | ||
Emergency BeVet Network | BeVet Network | – | ✅ Yes – check online and call | |
Vet available in case of emergency | Clinique Vétérinaire de Florenville | ✅ Yes – call | ||
Vet available in case of emergency | Centre vétérinaire Animarlon | ✅ Yes – call | ||
Vet available in case of emergency | Cabinet vétérinaire des Trois Frontières – Aubange | ✅ Yes – call | ||
WEEKEND on-call vets | Service de garde vétérinaire Sud-Luxembourg | – | ✅ Yes – check on the facebook page and call | |
Poison Control | Centre Antipoison Belge | – | Call only |
3. What is a Pet Emergency?
A pet emergency includes, but is not limited to:
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An accident / Fall
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Wound / Heavy bleeding
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Extreme lethargy / High fever (over 39°C)
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Difficulty breathing
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Toxic ingestion
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Seizures, collapse
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Unconsciousness or extreme lethargy
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Paralysis or refusal to move
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Difficulty urinating
It can also be:
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Blood in urine
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Temperature over 39° (with no effort) and lethargy
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Severe diarrhea and apathy, especially in kittens and puppies
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Repeated vomiting
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Any respiratory problems
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Excessive salivation, combined with prostration or excitement.
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Incoordination of movements or ataxia
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Allergic edema (swelling of the face) or hives after taking medication (especially after injections) or an insect bite
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Unexplained hemorrhage or bleeding
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Blue tongue, drooling, ataxia
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A difficult birth
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Any signs of infection, especially in young animals
In these cases, act quickly and do not wait until regular office hours.
4. What to do in case of:
An Accident/Fall
If the animal remains prostrate, is bleeding, or has injuries following an impact after a car accident, take it for an emergency consultation. And take first aid measures: Apply pressure to wounds that are bleeding heavily and transport the animal on a makeshift stretcher (board, coat, etc.).
A wound or heavy bleeding
If the wound is bleeding, apply pressure to limit the bleeding and seek the advice of a veterinarian. Any wound should be examined if it appears deep or extends over several centimeters.
Severe weakness/High fever
The normal temperature for a cat or dog is between 98.6°F and 105.6°F (38°C - 39°C). If the animal has a temperature above 105.6°F (39°C), it is best to consult a veterinarian.
Difficulty urinating
Due to the presence of a stone or crystals, for example, the animal is unable to urinate at all or only in small amounts and with pain. You should consult a veterinarian within 24 hours, as the situation can rapidly deteriorate and irreversible damage can occur.
Respiratory problems
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If the animal is struggling to breathe (seems to be gasping for air by stretching its neck, breathing with its mouth open, showing strong chest movements or noisy breathing), it is best to take it to a veterinarian.
Attention:
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⚠️ It is extremely rare to have to perform CPR, and the chances of success are very low.
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⚠️ CPR is a technique that can be used to keep blood and oxygen pumping around the body if the heart stops beating.
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⚠️ CPR is not appropriate for every collapsed pet so it’s vitally important to check whether it’s the right thing to do before starting.
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⚠️ Never perform CPR on a healthy pet, or a pet whose heart is still beating (even if they are unconscious), as it could seriously hurt, or even kill them.
Repeated vomiting
If the animal is vomiting repeatedly and is lethargic, seek veterinary advice.
Paralysis or refusal to move
If the animal suddenly can no longer stand up or begins to stagger on its hind legs, this may be a sign of severe pain or a neurological problem. Contact a veterinarian.
An epileptic seizure
Any epileptic seizure (or series of seizures) lasting more than 10 minutes requires urgent treatment by a veterinarian.
More info on what to do in case of seizures here.
Swelling of the face
This may be caused by an insect bite or an allergic reaction. Consult a veterinarian to prevent the swelling from reaching the respiratory tract.
Heatstroke
If the animal has been in a very hot place such as a car) or has “exercised” when the outside temperature is high (e.g., during a walk) and is showing signs of difficulty breathing, blue tongue, drooling, or high rectal temperature, it must be cooled down immediately and taken to a veterinarian.
Eye injury
A twig or foreign object may enter the eye and become stuck or cause a corneal ulcer. Such an injury is very painful and can worsen without proper care.
Difficult birth
If the female has contractions for 30 minutes without a puppy/kitten coming out, or if a baby seems "stuck," rapid veterinary intervention is necessary.
Poisoning following ingestion of a plant, medication, or other product
Call the poison control center or veterinary emergency services. Do not administer an antidote or milk without medical advice. When you take your pet to the vet, remember to bring the packaging or label of the product/medication ingested and make a note of the amount ingested and the time of contact with the toxic substance.
A swollen stomach with attempts to vomit
Consider stomach dilation-torsion syndrome. Notify the veterinarian immediately and get there as quickly as possible.
5. Steps to take in an emergency
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Stay calm. Your pet absorbs your emotions and needs you to stay focused. In an emergency your pet may feel scared and react differently, they may even bite. Speak calmly and make slow, gentle movements to reassure them.
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Call the vet first. They may guide you through immediate first aid or redirect you to an available clinic. On-call vets, 24/7 emergency clinics and emergency home visit services are listed below.
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Get help. If you can, call someone who can help you take care of your pet, get the car ready, call the vet, and/or drive you if you can’t.
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Transport your pet safely. Use a blanket or carrier to stabilize them during transport.
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Bring medical info if available. Any documents, treatments, or known allergies help the vet.
6. ☎️ On-Call Vets in Luxembourg
Luxembourg has a rotating system for emergency veterinary care outside normal hours (nights, weekends, public holidays).
Official On-call Vets, updated daily:
🔗 https://www.collegeveterinaire.lu/fr/cv/emergency-contacts
How It Works:
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Call the listed vet before showing up.
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Emergency fees may apply and are higher than regular consults.
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Bring your pet’s medical history if possible.
7. 🏥 Emergency Veterinary Clinics
Déiereklinik Um Krakelshaff (AKA Clinique Vétérinaire de Bettembourg)
📍 136 Z.A.E. Wolser F, L-3290 Bettembourg
🔗 https://www.deiereklinik.lu/contact/nous-contacter/
Notes:
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This clinic is also commonly referred to as “Clinique Vétérinaire de Bettembourg”
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Emergency care is available 24/7, but you must call ahead to schedule an appointment—walk-ins without a call are not accepted, even in emergencies.
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Pet owners mention they are more compassionate and professional than other clinics in Luxembourg, but can refuse to take your pet in if you haven’t called before. Make your own judgement, you can always get a second opinion.
Clinique Vétérinaire de Bereldange
📍 29, Am Becheler L-7213 Bereldingen
🔗 https://vet.lu/urgence-bereldange/
Notes:
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Open 24/7 for emergencies. No appointment is required — you can arrive directly even at night or on weekends. A vet is always present.
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Pet owners mention they are more responsive in emergencies but less compassionate/professional. Make your own judgement, you can always get a second opinion.
8. 🏠 Emergency Home Visits
SOS Vet Luxembourg
📍 Home visits!
Notes:
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24/7 advice via phone to evaluate the emergency level
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24/7 emergency vet service at home by the on-call vet
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24/7 availability for all the communes in these townships:
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Capellen
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Esch-Sur-Alzette
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Luxembourg
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Redange *
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Mersch *
* Depending on the commune, the delays can be higher and extra fees may be applicable
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Possible at home visits for these townships:
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In the township of Remich: Bous-Waldbredimus, Dalheim, Lenningen, Mondorf-les-bains
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In the township of Grevenmacher : Junglinster, Flaxweiler
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In the township of Diekirch: Diekirch, Ettelbruck, Feulen, Mertzig, Schieren, Vallée de l'Ernz
** The delays will depend on the situation and extra fees are to be expected.
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Belgium: they can intervene at the border (Around Arlon) but you need to call to make sure.
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France: no interventions
9. Cross-Border Emergency Options
🇫🇷 France (Thionville)
Clinique Vétérinaire Alvetia
📍 149 route de Guentrange, Thionville, 57100, FRANCE
🔗 https://www.alvetia.fr/activites-veterinaires/urgence-veterinaire-thionville-2/
Notes:
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24 /7 emergencies - including public holidays.
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You must call first, a triage operator evaluates urgency and prepares the clinic before your arrival
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Some pet owners prefer coming here instead of the emergency clinics in Luxembourg
🇩🇪 Germany (Trier)
AniCura Tierklinik Trier (AKA Tierklinik Elmer, Kornberg, Schanen)
📍 Pellinger Straße 57 , 54294 Trier-Feyen
🔗 https://www.tierklinik-trier.de/
🔗 https://www.tierklinik-trier.de/aktuelles/informationen-fuer-tierbesitzer.html
Notes:
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Also known under the name "Tierklinik Elmer, Kornberg, Schanen"
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24/7 on call for emergencies
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You need to call before
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Some pet owners prefer coming here instead of the emergency clinics in Luxembourg
🇧🇪 Belgium (around Arlon)
SOS Vet
📍 Home visits!
Notes:
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They can intervene at the border (Around Arlon) but you need to call to make sure.
BeVet partner on-call vets
🔗 https://bevet.be/veterinaire-de-garde/#urgence
Call these Vets who are part of the emergency network of BeVet and can redirect you:
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Clinique Vétérinaire de Florenville
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Centre vétérinaire Animarlon
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Cabinet vétérinaire des Trois Frontières – Aubange
WEEKEND on-call vets
Weekend on-call vets are announced every weekend on the Facebook page “Service de garde vétérinaire Sud-Luxembourg”
🔗 https://www.facebook.com/profile.php?id=100076214584644
10. Poison Control
Attention:
⚠️ DO NOT take any action without consulting a veterinarian or other specialist.
⚠️ NEVER induce vomiting in an animal that has swallowed bleach or other caustic products. Instead, give the animal water to drink to dilute the caustic substance in its stomach.
What to do:
The first steps to take depend on the product ingested, so you should:
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Find out the nature of the product ingested.
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Call your veterinarian as soon as possible for advice appropriate to the situation.
POISON CONTROL CENTERS can provide information while you wait to contact a veterinarian.
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🇫🇷 CNITV: +33 4 78 87 10 40
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🇫🇷 CAPAE-Ouest: +33 2 40 68 77 40
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🇧🇪 Belgian Poison Control Center: +32 70 245 245
On the advice of your veterinarian, in many cases you will need to induce vomiting if the poison was ingested within the last 3 hours. To induce vomiting, have them swallow a cup of warm water mixed with 3 tablespoons of salt.
11. Wild Animals
You’ve found a wild animal in Luxembourg ? (Mammal, Bird, Reptile, Exotic animal…) Contact:
Centre de soins pour la faune sauvage a.s.b.l. (Natur&ëmwelt)
📍 49 rue de la Forêt, 3471 Dudelange, Luxembourg
24/7 drop off stations:
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Dudelange: 49 rue de la forêt, L-3471 Dudelange
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Junglinster: 1 rue Emile Nilles, L-6131 Junglinster
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Niederfeulen: 25 rue de la Wark, L-9175 Feulen
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Clervaux: 20 route d’Eselborn, L-9706 Clervaux
12. Emergency Numbers (not vets, but related)
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112 – General emergency number in Luxembourg (can dispatch vet help if part of accident response)
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113 – Police (for accident scenes involving animals)
13. Tips for Preparedness
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Know the closest 24/7 clinic to your home and save it in your Google Maps or Waze.
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Save the numbers in your phone under “Pet Emergency.”
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Keep a pet first-aid kit at home and in your car.
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Print out this guide and keep a copy near your pet supplies.
14. Useful Links
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https://www.collegeveterinaire.lu/fr/cv/emergency-contacts – On call vet of the day
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https://www.deiereklinik.lu/contact/nous-contacter/ – Krakelshaff Clinic (Bettembourg)
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https://vet.lu/urgence-bereldange/ – Bereldange Clinic
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https://www.sosvet.lu/ – Emergency home vet
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https://www.alvetia.fr/activites-veterinaires/urgence-veterinaire-thionville-2/ – Alvetia Clinic in France
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https://bevet.be/veterinaire-de-garde/#urgence – on call vets in Belgium part of BeVet network
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https://www.facebook.com/profile.php?id=100076214584644 - Weekend on call vets in Belgium
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https://www.tierklinik-trier.de/ – German vet clinic
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https://lak.lu/sites/default/files/public/Urgence.pdf - The links and numbers might not be up to date, but there is some advice on what to do in specific cases
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https://vet.lu/urgence-bereldange/ - Tips on what to do in case of specific emergencies
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https://www.sosvet.lu/intoxications/ - Tips on what constitutes an intoxication and what to do
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https://www.sosvet.lu/brulures/ - Tips on what to do in case of burns
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https://www.sosvet.lu/avp/ - Tips on what to do in case of an accident or fall
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https://centredesoins.lu/ - if you find a wild animal in Luxembourg
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https://www.pdsa.org.uk/pet-help-and-advice/looking-after-your-pet/all-pets/first-aid-for-pets - tips on what to do in case of different emergencies situations with your pet
15. Recap
🇱🇺 Luxembourg – Emergency Vets & Services
Emergency Clinics:
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Déiereklinik Um Krakelshaff (Bettembourg)
📍136 ZAE Wolser F, L-3290 Bettembourg
⚠️ Call first
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Clinique Vétérinaire de Bereldange
✅ Walk-ins welcome
Emergency Home Visits:
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SOS Vet Luxembourg
⚠️ Call first
On-Call Vets:
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Collège Vétérinaire de Luxembourg
🔗 https://www.collegeveterinaire.lu/fr/cv/emergency-contacts
⚠️ Check daily updates & call first
Wildlife:
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Centre de soins pour la faune sauvage
📍49 Rue de la Forêt, L-3471 Dudelange
✅ Walk-ins welcome & 24/7 drop-off stations
🇫🇷 France (Thionville Region) – Emergency Vets & Services
Emergency Clinics:
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Clinique vétérinaire Alvetia
📍149 route de Guentrange, 57100 Thionville
⚠️ Call first
Poison Control:
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CNITV: 📞 04 78 87 10 40
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CAPAE-Ouest: 📞 02 40 68 77 40
🇩🇪 Germany (Trier Region) – Emergency Vets & Services
Emergency Clinics:
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AniCura Tierklinik Trier
📍 Pellinger Straße 57 , 54294 Trier-Feyen
⚠️ Call first
🇧🇪 Belgium (Arlon Region) – Emergency Vets & Services
Emergency Clinics:
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BeVet Network
🔗 https://bevet.be/veterinaire-de-garde/#urgence
⚠️ Check online & Call first
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Clinique Vétérinaire de Florenville
📞 +32 (0)6 131 38 95
📍Les Hayons 5, 6820 Florenville
⚠️ Call first
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Centre vétérinaire Animarlon
📞 +32 (0)6 322 65 65
📍Rte de Bastogne 310, 6700 Arlon
⚠️ Call first
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Cabinet vétérinaire des Trois Frontières – Aubange
📞 +32 (0)6 337 00 97
📍Rue de Messancy 17, 6790 Aubange
⚠️ Call first
Emergency Home Visits:
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SOS Vet Luxembourg
⚠️ Call first
Weekend On-Call Vets:
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Service de garde vétérinaire Sud-Luxembourg
🔗 https://www.facebook.com/profile.php?id=100076214584644
⚠️ Check weekly updates & call first
Poison Control:
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Centre Antipoison Belge: 📞 +32 70 245 245
16. Who We Are
We’re Pet Pro Booking – a platform we're building for:
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pet parents who truly care about their pets
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and pet professionals who are compassionate and trustworthy
We want to connect pet owners with trusted local services, and we’re building a community rooted in compassion, quality, and care.
This guide is part of our mission to support pet owners with clear, reliable, and practical information.
❤️ We hope you never need this, but it’s always better to stay informed and prepared. We’ve been through this situation before and we wish we had had this guide handy. That’s why we made it!
If you have any advice or feedback on how to improve this guide, please contact us at: contact@petprobooking.com


